We Heard You Had Questions
1. Are your pieces limited edition?
Yes. Each design is released in limited quantities to preserve its exclusivity and artistic value.
2. How do I know what size to order?
We provide a detailed size guide on each product page. If you're in between sizes or unsure, we recommend sizing up for comfort.
3. Can I customize or personalize my order?
At this time, all garments are sold as designed by our creative team. We do not offer customizations to preserve the integrity of the artwork.
All your questions will be answered
4. How long will it take to receive my order?
Orders typically ship within 3–5 business days. Delivery time varies by location and shipping method selected at checkout.
5. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times will vary based on your location.
6. Will I receive tracking information?
Absolutely. Once your order ships, you’ll receive a tracking number via email.
7. What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 14 days of delivery. Final sale and limited-edition pieces are not eligible for return.
8. How do I initiate a return or exchange?
Please contact our customer care team at support@justinprince.one with your order number and reason for return. We'll guide you through the process.
9. How can I be sure your products are authentic luxury?
Every piece is crafted with premium materials and goes through a meticulous quality control process. Our designs are original and exclusive to our brand.
10. Where are your products made?
Our garments are designed in-house and produced by artisan partners who specialize in luxury craftsmanship.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and select payment plans via Klarna or Afterpay.
12. Is my payment information secure?
Yes, our site uses industry-standard SSL encryption to protect your personal and payment information.
13. How can I stay updated on new drops?
Join our email list or follow us on Instagram @Officialjustinprinceand TikTok @justinprince_ to get early access to new releases and exclusive content.
14. Do you collaborate with artists or influencers?
Yes! If you're an artist or influencer aligned with our aesthetic, contact us at Support@justinprince.one with the Subject "Collab" thank you!